frequently asked questions (faq)

we are happy to help place your order. simply call our consumer care team at 1.800.568.3151, 9:00 a.m.- 5:00 p.m. monday-friday & 9:00 a.m.- 3:00 p.m saturday-sunday, eastern standard time.

check your shipping confirmation email and click on the link to track your package, or simply call philosophy consumer care at 1.800.568.3151.

please see our shipping policy for detailed rates and delivery timelines.